Terms of Service

Agreement

These Terms of Service ("Terms") form a binding agreement between you and Veyda, LLC ("Veyda," "we," "us," or "our"). By creating an account, starting a free trial, or using any Veyda service, you accept these Terms.

If you don't agree, please don't use Veyda.

Eligibility

You must be at least 18 years old, a resident of the United States, and able to enter into binding contracts under U.S. law. Veyda is currently US-only at launch.

Your account

You're responsible for safeguarding your sign-in credentials and for any activity that occurs on your account. Notify us immediately at support@veyda.com if you suspect unauthorized access.

Veyda accounts are personal. Don't share your account, sub-license access, or use the service on behalf of another person without their explicit consent and (where applicable) Power of Attorney.

What Veyda provides

Veyda provides a software platform that helps you connect, organize, and reason about your own health data — through the Sage AI assistant, lab interpretation, wearable integration, and concierge tooling. Some Veyda offerings include access to clinical services delivered by our affiliated medical group; those services are governed by separate Informed Consent and provider agreements you'll see at the time of use.

The Veyda software itself is not a medical device. See our Medical Disclosure for the full boundary between AI guidance and medical advice.

Billing and trials

Membership pricing, cadence (monthly or annual), and add-ons are presented at checkout. Your card will not be charged during the 7-day free trial that accompanies a signup. After day seven, your membership begins on the cadence you selected and your card is automatically charged.

You can cancel any time before the end of your trial and owe nothing. After your membership begins, refunds are governed by our Refund Policy.

Acceptable use

Don't (a) reverse-engineer, scrape, or attempt to extract our models or training data, (b) use Veyda to provide professional medical advice to others, (c) upload data you don't have the right to share, (d) interfere with the service's security or availability.

Intellectual property

Veyda, the Sage trademark, and the Veyda product designs are owned by Veyda, LLC. You retain ownership of the data and content you upload. By uploading, you grant Veyda a limited license to process that data solely to deliver the service to you.

Limitation of liability

To the maximum extent permitted by law, Veyda's total liability for any claim arising out of or related to your use of the service is limited to the greater of (i) the amount you paid Veyda in the twelve months preceding the claim, or (ii) one hundred U.S. dollars ($100). Veyda is not liable for indirect, incidental, or consequential damages. [LEGAL REVIEW: jurisdiction-specific exceptions apply.]

Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute will be resolved by binding arbitration in Los Angeles County under the rules of JAMS, except that either party may bring small-claims actions in court. You waive the right to participate in a class action. [LEGAL REVIEW: confirm arbitration clause meets state-law requirements.]

Changes

We may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of Veyda after the change date constitutes acceptance of the updated Terms.

Contact

Legal questions: legal@veyda.com. General support: support@veyda.com.

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Counsel review queue — California considerations

Not final policy text. The items below capture the California-specific regulatory considerations our counsel needs to address before we publish the production version of these Terms. Source: internal product/engineering review, May 2026.

California Automatic Renewal Law (Bus & Prof Code §§ 17600–17606)

This is the single highest-exposure surface for a CA-resident-targeting subscription product. Counsel must confirm we satisfy each of the following BEFORE any paid acquisition spend:

• Clear and conspicuous disclosure of auto-renewal terms in visual proximity to the order button — visually distinguished (bolder/contrasting type, set off by symbols or border). "Hidden in the Terms" is not enough.
• Affirmative consent to the auto-renewal terms specifically. CA case law trends toward requiring a discrete affirmative action (a checkbox or button) tied to the auto-renewal disclosure, distinct from generic "By placing your order…" disclaimers.
• The disclosure must include: cadence, recurring price, cancellation method, where the cancellation mechanism lives, and that the subscription will renew until cancelled.
• Online cancellation must be possible in the same medium the subscription was started (Bus & Prof Code § 17602.1). Email-only cancellation is not sufficient — a self-serve cancel button in the member portal is required.
• Annual renewal reminders for annual subscriptions: minimum disclosure 30 days before renewal (recommended cadence: 60d / 30d / 7d).
• Acknowledgment of cancellation policy at the point of sale.
• Failure exposure: full refund liability + per-incident statutory damages + private right of action (class actions are common in CA against subscription products).

Age and contractual capacity

• CA Civil Code § 1556: minors may disaffirm contracts.
• Membership account holders should be 18+ unless we build a parent/guardian-acting-on-behalf workflow that documents the adult's consent + acceptance of all charges.
• Clarify in the Terms whether minor sub-accounts (e.g., a parent purchasing for a teen) are permitted and how disputes are resolved.

Electronic signature acceptance

• Confirm UETA (CA Civil Code § 1633.1 et seq.) + ESIGN Act compliance for online assent. Click-wrap with conspicuous disclosure has been upheld; browse-wrap has not.

Dispute resolution / arbitration

• Confirm the JAMS arbitration clause meets CA enforceability requirements post-McGill v. Citibank and the McGill rule on public injunctive relief.
• Confirm class-action waiver enforceability.
• Confirm the 30-day modification notice cadence is reasonable under CA contract-modification doctrine.

Specific items to revise in this draft

• Section "Billing and trials": add explicit ARL disclosure language (price, cadence, cancellation mechanism, renewal until cancelled).
• Section "Governing law and disputes": confirm arbitration clause meets state-law requirements (already flagged inline).
• Section "Limitation of liability": confirm jurisdiction-specific exceptions (already flagged inline).